Tuesday, February 12, 2019

Heritage Propane, AmeriGas and Rinnai Oh My!

Hey all! For those who know me well know it takes a lot for me to post positive reviews. Well, guess what this is a not so positive review because I am completely irritated. So sit back and be ready to hear about my experience with the three listed above.

So back in 2012 my gas bill with Heritage Propane was horribly high and we had discovered that the hot water tank we had in our home was part of the problem. The tank ran however, it was running on borrowed time. At the time my home had increased in size with my sister and father living with us and having five kids living at home as well I needed to come up with a solution and soon. I started looking at different hot water tanks. I was looking at tankless or tank, size of tanks, warranties, all the bells and whistles. When I go to buy an appliance I will do my research.  Finally, with all the pro's and con's weighed out I decided to go with the Rinnai Tankless Water Heater Model RV53i. The reason I decided to go with this particular model was because of the warranty that I was told it would have between Rinnai and Heritage Propane and the discounts that was supposed to be  with the unit as well from a government rebate program at the time.  I was told that it had a twelve year parts and labor warranty plus a large amounts of rebates. During the installation I was reading through the manual and questioned the "warranty" because it said something different in the Rinnai manual. I was told it was through Heritage Propane and that it would be covered through Heritage Propane.  I asked about special maintenance! Again, I was told no and was reassured if there were to be any problems I just had to call the office and they would get someone to come out and take care of the problem. 

A week later I had realized that I never received the itemized bill for the purchase and what rebates that were applied as there was supposed to a few rebates we were eligible to receive with the installation of the Tankless hot water heater. I kept getting the line, we will have to get back to you on it.  A few weeks later AmeriGas took over Heritage Propane.  Now the thing is nothing changed in the office that was Heritage Propane except the store location was the name of the company. A week after it changed over to Amerigas I went in to pay my gas bill and again questioned about the itemized bill.  Same people, same office and was told sorry we do not have access to that anymore.  I asked for the corporate phone number as I was mad about the run around.  Was told they would get me the information.  Joking I remember saying what no statement I guess I don't have to pay the bill. I was told flat out rather rudely they would charge me a late charge and shut off my service. That was another thing the hot water tank was supposed to be a completely separate account in my name and they combined it in with my ex's account. One month last year we stopped getting the monthly charge for it and when I called into question a final bill and statement they said sorry you're not on the account so we are not speaking with you.  I paid for the tank but since they didn't add my name on it, they would not speak with me about the hot water tank.

Fast forward to February 8, 2019, I woke up to start my organization experiment that morning and go to start a load of laundry and there is water leaking out of the hot water tank and I had a layer of water all over my laundry room..  I call the Amerigas 1-800 phone number for the emergency service and get a woman on the line and explain what was going on.  I told her I just needed to find out how to shut the water going into the tank off because the Rinnai instructions do not give any indication on  how to do that. The lady was rude, disrespectful and apparently does not listen to a word someone says because when a local tech called me to talk me through how to shut the water off I apparently had a flood through my basement. I do not have a basement. The repair technician was great and he told me how to shut off the water and laughed because of my mysterious basement flood. He also was nice and said he would have the company contact me with the information I would need when he gets to the office.

Then I waited as it was only 6:30 in the morning and nothing opens until 8am.  A little after 9am I get a call from the AmeriGas office and they confirm when the item was installed. They said I will have to call a plumber to fix it. I said this is under warranty through the gas company do they reimburse whatever the charges are or does the water company bill Amerigas? She told us to call Charlie's Plumbing here in Spring Hill. I call Charlie's Plumbing and the first person I spoke with stated did you call Rinnai? I asked why would I do that as it's all supposed to be covered through Amerigas. He suggested I call Rinnai because if the part he thought it was, it would need authorization and then call them back and they will do a free consultation to see what is wrong with the unit. Here starts the downfall.

I called Rinnai and spoke to a very nice young lady and she said that the part would be covered if and only if the maintenance was done regularly.  I asked her what maintenance? She stated that you had to do a vinegar rinse every six months. WHAT!!! I explained I called Rinnai when we first got the unit to make sure it was registered and was told when I originally called that I had to do nothing special to the unit by both Rinnai and Heritage Propane. She explained the part that was more than likely the problem is very expensive and that it would be cheaper to replace the unit. She even went as far as to tell me a replacement unit's model number to consider because the repair is very time consuming.  She did state though that she added notes to the account and to call back if there is any problems. She also stated that Amerigas is an authorized repair service provider for the unit itself.

So I call back Amerigas. I explain everything that I had in my notes from the original purchase and what I was told by Rinnai. I have the workers' names from the office and the installation who all confirmed that it was a twelve year parts and labor guarantee. I explained that Rinnai even stated that AmeriGas could do all the repairs.  I was told flat out NO.  I stated so, then Amerigas is not going to honor, the Heritage Propane warranty? I was given a big NO. I asked if there was someone above the office staff I could speak with and was told no and very bluntly -NOTHING WILL BE DONE.

I did have the free consultation from Charlie's Plumbing and they are great people. The tech that came to my house talked to me about the issue and could not even see a leak and he had stuff running for about a 30 minutes and nothing.  I asked him about flushing the system like Rinnai had said and was told the gas would have to be shut off to the unit in order to flush it and then relit later that day. The tech was honest with me telling me unless you have done plumbing you should NOT do it on your own you could actually mess up the unit. I later confirmed this with two other plumbing companies in the Tampa Bay Area that deal with Rinnai products.  The tech who came out suggested that if I am worried about the leak I could make sure the water was shut off during times of non use.  I am doing exactly that! Because the cost of the repair is $1100 with the part and the cost of a new tank or tankless hot water heater is around $1200.

During this whole mess I keep questioning is there a solution? Well, it would have been for AmeriGas to honor the warranty that Heritage stated multiple times I had. Or for Heritage to not promise something that they had no intention of delivering on. I would not have chosen to go with Heritage Propane if it had not been for the 12 year parts and labor warranty I was promised. So be careful and buyer beware!

Springfield Real Estate Agents Advice on Buyer Beware Signs!








Sunday, February 3, 2019

Thursday, January 24, 2019

Fighting the Dreaded Anxiety Monster!

I am struggling real bad!
Why you may ask? Because I am carrying the weight of the world on my shoulders and I feel like everything in my life is crashing down around me.  I mean everything!

My Family
My Home
My Business
My Career
My Job
My Future
My Sense of Self

Why?
My Anxiety!

People tell me I am using it as a crutch! No, I am not!
That's the part that angers me the most!
I never used to be this way, but I trusted someone who wasn't supposed to betray me and  guess what it happened anyway. Believe me when I say, I hate having a pain in my chest every day! I hate feeling like the other shoe is going to drop.  People do not understand the intensity of how it feels to have the nagging worry that something bad is going to happen ALL THE TIME! The worst thing is the anxiety and fear can have you make mistakes that you normally should and would not be making. Things that you should not have had happen. What can you do about it? NOTHING!

I should have been asleep 2 hours ago! Why am I not asleep?  Because I am up working! Trying to get stuff handled like I need to be a good mom.  So I can function knowing I have to because that is what a Mom Boss does! Knowing that there is NO HELP for someone in my situation except the solution I find for myself!  I know that the people will think I am trying to use my anxiety as a crutch and that's not the case I bust my bum a lot to do what I need to do.

So this reminder is for those out there who thinks that the friend who worries about everything is faking it!  Believe me when I say I would like to be asleep in my bed instead of working and writing because I could seriously use a good night's sleep!  No this is not a pity post. This is a post to show how Anxiety can kick someone down even worse than they are!  Take heed my friends all it takes is one bad thing to happen to you and you are in the position I am in.

To a brighter future and plan,

Angie

38 Wonderful Inspirational Quotes

Tuesday, January 1, 2019

A New Year's Plan!

And so the Adventure Begins - Stemless Wine Glass - 20 oz

Happy New Years Everyone!

Last night I ended up falling asleep and only woke up when Robbie ran into the room, jumped on my bed and yelled Happy New Years Mommy! My twelve year old made it through and I did not. But in my defense, I felt so sick from a migraine and if you have ever had a migraine you will know you need to do anything to get rid of it.  After he woke me, I lay in bed just thinking about my goals for the upcoming year and how I am going to accomplish my goals for 2019! So I made this list so I can hold myself accountable if I fall to the wayside and try to give up.
So instead of making a New Year's resolution I have to decide to make a 2019 game plan on all the following aspects in my life. This list is in no particular order of importance of what I want to have done.

Business

As many know I do have a resell and homemade gift business. Last year my priorities fell by the wayside and I let things be as they are. This year, however, I want to move myself along further and make my business more successful.  Besides my online store I want to continue to work on my freelancing more as well and be a more profitable so I can be more free financially.

Personal Care

When you suffer from anxiety and depression like I do you back away from self care  or in some cases any type of care.  This sucks, but it does happen and you do have to fight it every day.  This year I have made a personal goal to continually take care of myself, to push myself even if I don't want to take care of myself.  Be it making sure my eyebrows are done or coloring my hair and everything in between.  I want to be the best me and if I personally take care of myself I will feel better about myself and have a much better attitude.

Job

I am very fortunate that I have found a really great job as an independent contractor.  As I continue to work this job I want to continue to excel and have more opportunity as I have already had. I believe that I can have a great future in this job or any job I will work and I am excited for the future I will have.

Home

I am vowing to keep my home cleaner and better maintained as I am going at it alone. Even if I do have to clean up after everyone in this home, I will make sure it's taken care of as I want the home to be clean and have a better feeling in the house. To me a cleaner home brings better karma and feeling.  I believe a home's energy can either be calm or hectic based on the home's cleanliness.

My Love Of The Paranormal

Many people know that I have always had an obsession with the paranormal.  I have a mission that to continue my quest of chasing the paranormal and to document it in pictures, videos or stories.

Faith

Last year I lost a large amount of my faith when it came to a lot of the horrible stuff that happened in my life last year and I have decided I will be coming back to my faith more this year.  I have always practiced Wicca and also have believed in god. So I will continue to pray to father god and mother goddess more as well as practice what I preach.  I hid my beliefs too long and have decided that I will not hide who I am anymore.

Blog

The Blog will be a weekly focus this year as well for me!  I have truly missed working on the blog and have been coming up with ideas for articles and fun things.  Once I have a car there will also be travel pictures and videos! I have waited to make things happen way too long and I will no longer wait to do what I enjoy anymore.

Writing

One thing that I do miss and vowed to keep up this year is my writing.  I will be definitely be continuing with all my books and you will see works in progress posted on the blogs until they go for a full edit! As I would love to see what people think about what I have written.

Kids

When it comes to my kids, I am vowing to be a better mom to my kids and pets. Sometimes with my anxiety I shut down and I really shouldn't so I will be more focused on being a better me.

Future

The kids and my future are always evolving and growing and I vow to make sure my kids, pets and I will have everything we need including a new home if needs be. I have always been afraid of what the future might hold, but now I am excited.  2019 is going to be a great year and I can feel it in my bones.

Health

In August of 2018 I started taking my health back in my own hands. I started working out and doing a ton of cardio work. Because of doing this I have lost sixty five pounds and I am working on breaking the 200 pound mark in the next month or so. I am also working on toning my body and getting back into great physical shape.  I am trying to get medical insurance again as I could not afford it before because of loopholes.

Travel

One more thing I want to do for the kids and I is as soon as I can get a car is to start taking road trips around Florida and the lower south USA.  I want my kids to have experiences in their life and not just staying at home. I hope to get a car by March and am excited for the freedom having a car will give me.

I hope that everyone's year is amazing and adventurous. I also hope that whatever this next year brings you experience love, laughs and hope.

Blessings and Love,

Angie









Saturday, December 29, 2018

A Fresh Step To A Productive New Year!

#newyear #quote #newyearquote

First and foremost, let me wish everyone a very belated Merry Christmas and a much anticipated Happy New Year!  Here at Mycrazylifeagain.com things have been a bit on the crazy side settling into a new normal for our group and family.  So let me catch you up on all our crazy!  

The Blog and Business are doing fantastic and I want to thank all of my amazing readers for that.  The Gift and Resale store is finally picking up momentum and slowly getting views and sales!   We will be getting new business cards made soon as well as flyers. Also coming up soon we will be starting to be vendors at local markets as well as flea markets! This makes me super excited!!! I am currently working on getting tables as well as a canopy tent! Also starting in January the blog will also start to host contests and giveaway's to gain readership as well as have some fun so please keep an eye out.  Prizes will be from the gift and resale store!

In the writing section of the blog, I will be posting the unfinished works at times so you can actually see and read what I am working on the rough versions. However, I thought some would like to see what's going on there and I love to get peoples opinions and views on the story in rough draft form.  Remember my rough drafts are never a guarantee for the finished story, but I love to share and love to have feedback on stories. I am hoping my next book will be out in paperback or e-book later this year.

Another thing I have received an overwhelming amount of support on was my weight loss journey! I have had quite a few private messages about how it has encouraged people to start a journey of their own. So far I am down sixty-five pounds and counting. I am currently at 220 and have hit a wall. However, I think part of that is I did slow down over the Thanksgiving and Christmas Holiday so it is also my fault for not being out there and working on myself like I should have.

As for my car situation, I am still working on it. I am hoping I will have a car soon because I love doing the travel posts and videos on YouTube and I have had many of you amazing readers tell me how much you enjoy it! So cross those fingers and toes that I will be bringing you new content soon in the way of adventures! 

It had been decided by me that my son will not be returning to the middle school he was in due to a problem with a teacher he is officially being home-schooled. Now let me first and foremost say I am not that type of mom. My son's father had a meeting with the teacher in question and the principal. The meeting was a disaster!  Why did his dad go and not me? Well, I had just started my new job and was in training during the meeting time and they did not want to change the time so I could attend.  I wish I could have because I have a copy of the meeting notes and basically the teacher and principal basically shifted the blame onto my son and took no responsibility whatsoever.  So when they got home his dad handed me the papers and said you handle it. Okay, fine! I called and left six separate messages for this teacher. No reply! Finally, I sent a note to school with Robbie that stated if I did not hear from her I would be coming up to the school and insisting on an immediate meeting with the principal and herself. I finally got a call. Like most families here in Florida we were hit by the flu bug so my son had missed a few days of school. All missed days were accompanied by a note when he had returned to school. When I started talking to the teacher, I tried to give her the benefit of the doubt.  Being a teacher is hard and I did not want to be that mom. Then she accused my son, of skipping school. This school is a secure school, kids cannot just leave the campus going out the doors will set off alarms. I was so taken back when she said I asked her to repeat herself. Then I followed up with what days?  She gave me the days he had been home sick and I told her before she accuses someone she should check the school records and she replied well when it comes to your son..... I stopped her right there and thanked her for her time and stated that I will be contacting the school board and she had solidified my decision to home-school Robbie.  He is now an official home-school kiddo!  However, it did not stop her from making his life hard till he finished the semester nit picking every little thing he did to the point he would come home in tears every day.

Megan is officially a High school Graduate!! She has decided not to walk in June and wants to just leave High school behind. She wants no Drama in life and is working and happy. Sarah is doing great in her year of school and has started her I am going to be sixteen countdown! Jenny has been living on her own and living her own life.  As for Autumn her and her family is settled back in town and are living their life as well. Her little girl still amazes me with how much she is like her Mama and Daddy! My Heart is full watching all of my children be themselves and live their lives they way they want!

This year coming up will be a continued adventure and I hope to see everyone along this amazing and crazy journey! Let's have a year with new experiences that bring us wonder and joy!

Blessings and Love,

Angie

Head Crazy Lady
Mycrazylifeagain.com

Thursday, November 22, 2018

The Battle Of The Bulge: A Personal Story

I know, I know What am I selling right? Nope, Not Selling a thing!  See, the thing is I think I have tried so many different diets I had just given up. Back in  Mid August of this year my Anxiety and Depression were at its worst. I was eating to comfort myself because I knew my marriage was completely over and my emotions were a huge mess. Then it happened for a week I couldn't get out of bed, I was feeling so sick I was getting massive migraines and I wanted it all to just end.  What changed? What caused me to make a leap of faith and take control of my life, health and future?

I was scrolling through my Facebook feed and in my memories of the day a very important person who had since passed away had left a message on my wall a few years ago to cheer me up,

"You are important and you matter! 
No matter what happens in the future know that
You are stronger than you think
Braver Than you know
And you will get through this"

Part Winnie The Pooh, Part her normal encouragement. 

That night I weighed myself and was crying because there on the scale my weight said I was 285 pounds. I was sickened to think that I did this to myself. I was five foot six, this is the most I have ever weighed in my life.  I think I cried for three hours straight. Then later that night my kids dad came home and there was a huge fight between us and as usual he started insulting me and my weight. I put on my sneakers and just started to walk. I walked five miles that first night. I kept circling the same block to keep myself safe but I walked. I got into the house and drank three bottles of water and showered. You know what happened, I felt better and less stressed. The next morning I woke up with a new clarity that I have not had in a long time.  I was able to freelance with less distraction that day. I made it a point to  make dinner early. I started my walk that night walking my dog then I did another five miles and ended the walk taking my dog out for a cool down lap.   

In two weeks time I lost ten pounds.  My anxiety started to go down and my mood became lighter.  I walk every night as much as I can.  I don't feel right if I don't walk because it's my time and it gives me a chance to walk and listen to music just have some peace.  My kids love the change they see in me now as well and know I am a lot calmer and happier since I started my walking. 

Why am I telling you this? Because now I am down to 221 pounds. This is a huge thing for me. I have not weighed 221 pounds since I gave birth to my fourth daughter Sarah fifteen years ago.  I have done it, I have gotten down past what I weighed from before and after I had my son twelve years ago and now under the weight of my fourth child.  I am slowly doing it and I am so excited.

But with everything good there have been many of bad comments about my weight loss. Such as I have been accused of only losing the weight to get my kids dad back.  Don't make me laugh. If he couldn't love me for who I was before I lost the weight then he does not deserve to be with the new fit me.  My fat clothes are getting looser by the week and the funny thing is I have had to re-purpose some of my older fat clothes because I wore them out, thank god I make recycled blankets and quilts and rugs.  I have also had worn out two pairs of my older sneakers.

Now walking isn't the only change I have made.  I have also changed my diet and life habits a bit. I cut soda out except for a few a month. I eat smaller meals more frequently. One thing I have not done is cut carbohydrates and sugar, and junk out. I just eat less of it. I also upped my water intake as well, which has helped me so much!  Another thing I have done is I also started new routines for me such as sleeping earlier and keeping myself on a schedule as best I can.

The thing is if I can do it anyone else can!  I made tweaks to my life and I am on the path to a healthier and happy life! Since I have lost over sixty pounds I have had less anxiety and depression. Remember though if you suffer from anxiety and depression or are on any other type of medications always consult your doctor before and during weight loss to make sure your medications are okay.  During my weight loss journey my Doctor made sure my medications were still okay after my weight dropped.

You can do it! You are not alone!

Blessings and Hope To You All,
Angie

Oh the struggle.  Funny diet memes for people who love fitness, the gym, and FOOD!  #burritosarelife

Sunday, November 18, 2018

The Toast To The Exhausted Mom At The Holidays


I think I have cracked a few yawns just bringing up the blog page to write this. But seriously while Santa is hoarding all the Christmas Elves at the north pole we the regular run of the mill mom's are in a holiday rush.  I will admit things are a bit less crazy for me this year as I am not doing the retail store thing.  If you're a Mama who is working at a retail store I salute you and for whoever wants to be mean to that Mama who has her soul ensnared by the life sucking demon of the retail work I have one thing to say to you!

"May you walk down a hall of Lego's with bare feet in the dark!"

That's right, I said it! I did eleven years in a retail environment and before that I did food service with both restaurants and stores for another eight. I will never wish those jobs on anyone because people during the holiday season can be downright evil!  I am thankful, although I do Customer Service from home now I at least don't have to worry about having chainsaws, garage door openers, toasters and various items thrown at my head! Although I sometimes think my facial expressions were the reasons I had things thrown at me. I know I do not have to worry about having to deal with as many Scrooges as before.

I just want to gently remind the moms as much as we all want to be superhuman this time of year 
PLEASE PLEASE PLEASE
Do not forget to take care of yourself! Just like you all I want to do is go overboard and do as much as I can for my kids and be everything to everyone. But lets be honest, there is not enough time in the day. So this holiday season, let me be the reminder that yes, you can say no to people, yes, you do not have to commit yourself to every little thing!  Will cousin Caroline get mad your not going to cook for her party who cares its her party let her go get a party platter from the deli and be done with it!  It is not your problem to satisfy everyone!  You are there for only one thing and one thing only and that's to make sure you and your kids are happy! 

Christmas cards not done? Toss those babies in the corner and snuggle with the family and watch a holiday movie! Feel guilty? Write them out after Christmas and let it be a winter season card! No, seriously, I have a friend who sends out cards after Christmas with a picture in it of the family Christmas morning together and she focuses on the holiday season instead of the day in her cards! 

Christmas Cookies? Well, I am a baker and sometimes it's hard to make the cookies. But don't be afraid to get some cut and bake if you have to! Same with deserts?  Publix makes amazing deserts in Florida, where I am. If you don't have Publix I bet your local bakeries are taking orders now!

While your at it Christmas dinner! Don't go crazy! I normally keep dinner rolls and sandwich meat for lunches or even finger food appetizers which are heat and serves! Then for dinner, throw a ham in and let everyone pick you don't have to do fifteen different sides! Make it easy on yourself! I myself am looking at a ham to cook in the crock pot this year!  Why? Because I can!

Pick and choose your battles ladies because you know what you can handle.  I myself will be making sure I am relaxing with the ones I love the most this holiday season!

Blessings and Love,

Angie

Twas the night before Christmas and all through the house not a creature was stirring, except the Mother, who was busting butt to make sure everything is perfect for everybody.